NOTICE: In an effort to reduce packaging waste, we eliminated paper packing slips from online orders. If you need a receipt or gift receipt for your order, you can find it 2 ways! Visit the Order Details section of the order and click the Receipts button, or you can click the Track Order link in the Customer Service section of the website footer and input your order information.

What is your return policy?

We will accept unwashed, unaltered and unworn or defective merchandise within 45 days of the purchase date. Bring your item(s) with original price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Returns will not be accepted without the receipt and original price tags attached. All returns are subject to verification of original sale, and we reserve the right to limit returns. We will determine in our sole discretion whether the merchandise is unwashed, unaltered, and unworn or defective. Merchandise that is not eligible for return or exchange but that is nonetheless returned to our warehouse will be discarded without a refund. We bear no responsibility for those items. We do not accept merchandise purchased through third-party platforms or sellers. The following items cannot be returned or exchanged and are FINAL SALE: Clearance items or items marked Final Sale, health & beauty accessories, pillows and jewelry dishes.

Items may be returned to a The Children’s Place store or a Gymboree store at no cost. Items returned using our online portal will have $7.00 deducted from the refunded amount.

To initiate a return for an online order, click here.

What is your exchange policy?

We will accept unwashed, unaltered and unworn or defective merchandise in The Children’s Place stores within 45 days of the purchase date and exchange them for the same item/color but in a different size. All other transactions will be processed as a return. Merchandise purchased online cannot be exchanged by mail. Merchandise purchased online can be exchanged in any The Children’s Place store location; only Gymboree-branded merchandise can be exchanged in a Gymboree-only store location. Online Exclusive styles cannot be exchanged in any store. Merchandise purchased in stores cannot be exchanged by mail and are subject to store inventory availability.

Bring your item(s) with original price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Exchanges will not be accepted without the receipt and original price tags attached. All exchanges are subject to verification of original sale, and we reserve the right to limit exchanges. Merchandise that is not eligible for return or exchange but that is nonetheless returned to our warehouse will be discarded without a refund. We bear no responsibility for those items.

The following items cannot be returned or exchanged and are FINAL SALE: Clearance items or items marked Final Sale, health & beauty accessories, pillows and jewelry dishes.

What are the return/exchange requirements?

• Must be The Children’s Place, Gymboree, Sugar & Jade or PJ Place branded merchandise purchased in stores, online at childrensplace.com, gymboree.com or on The Children’s Place, Inc. official mobile apps.
• Must be within 45 days of the purchase date. 
• Must not have any signs of wear or damage.
• Must have original price tags attached.
• Must be returned or exchanged in the country in which it was originally purchased .
• Must not be a FINAL SALE item (the following are FINAL SALE items: clearance items and items marked Final Sale, health and beauty accessories, pillows and jewelry dishes).

What items cannot be returned/exchanged?

The following items cannot be returned or exchanged and are FINAL SALE:

• Clearance items and items marked Final Sale
• Health & beauty accessories
• Pillows
• Jewelry dishes

How do I return/exchange my purchases?

Do I need a receipt for returns/exchanges?

NOTE: We are currently unable to research online orders in the stores. If a return or exchange does not meet our requirements, we reserve the right to refuse and discard the items without providing a refund or exchange.

*Merchandise credit is not redeemable for cash (unless required by law) and cannot be replaced if lost, stolen or used without customer permission. Terms and conditions apply and are displayed with the applicable merchandise credit.

**Note: If you are returning a gift by mail, the original form of payment will be credited to the original purchaser. If a gift card was used, a merchandise credit will be emailed to the email address associated with the order.

Where can I return/exchange my purchases?

NOTE: The following items cannot be returned or exchanged and are FINAL SALE: Clearance items or items marked Final Sale, health & beauty accessories, pillows and jewelry dishes. Merchandise purchased through third-party platforms or sellers cannot be returned or exchanged by mail to The Children’s Place or to a The Children’s Place or Gymboree store location. These items should be returned or exchanged to the applicable third-party platform or seller.

I received a gift – how do I return/exchange it?

Return or exchange the gift to your nearest store location.

We will accept returns or exchanges of unwashed, unaltered and unworn or defective merchandise with original price tags attached within 45 days of the purchase date. Gifts returned to a store location will receive a merchandise credit that can be redeemed in stores, online or on The Children’s Place, Inc. mobile apps. Gifts returned by mail will be refunded to the original form of payment. Where a gift card was used for payment, a merchandise credit will be emailed to the email address associated with the order. Gifts exchanged in a store will be processed for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability. Exchanges cannot be processed by mail.

Bring your item(s) with original price tags attached and the gift receipt/packing slip. Gift returns & exchanges will not be accepted without the gift receipt/packing slip and original price tags attached. All returns & exchanges are subject to verification of original sale, and we reserve the right to limit returns & exchanges. Clearance items or items marked Final Sale, health & beauty accessories, pillows and jewelry dishes may not be returned or exchanged.

When will I get my refund?

What is the price adjustment policy?

Price adjustment requests will be honored when items are purchased at FULL RETAIL price and if the merchandise is discounted within 7 days after the original purchase date. Sale and discounted items are not eligible for price adjustments. Price adjustments can only be processed with the receipt.

Coupons and web codes offering discounts on your entire purchase cannot be applied toward previously placed orders or prior purchases.

NOTE: Price adjustments are not applicable to merchandise purchased from third-party platforms or sellers.