The Customer Service Team does not have access to the My Place Rewards Credit Card account information. Please contact Comenity Capital Bank at 1-866-254-9967 for inquiries related to your credit card account or log in here.

Contact My Place Rewards Credit Card Services by phone:

To pay by phone and/or to report a lost or stolen card, call 1-866-254-9967.

Hours:
Monday - Friday: 8am-9pm ET
Saturday: 8am-9pm ET
Sunday: CLOSED

Closed on the following holidays:

New Year's Day
Easter
Memorial Day
Christmas Day
Independence Day
Labor Day
Thanksgiving

Contact My Place Rewards Credit Card Services by mail:

Payment Address:
Comenity Capital Bank
PO Box 650964
Dallas, TX 75265-0964

Payment in Full/Overnight Address:
Comenity Capital Bank
1010 W Mockingbird Lane Suite 100
Dallas, TX 75247

All other correspondence:
Comenity Capital Bank
PO Box 183003
Columbus, OH 43218

CONTACT US