NOTICE: In an effort to reduce packaging waste, we eliminated paper packing slips from online orders. If you need a receipt or gift receipt for your order, you can find it 2 ways! Visit the Order Details section of the order and click the Receipts button, or you can click the Track Order link at the top of the site and input your order information.

What is your return policy?

We will accept unwashed and unworn or defective merchandise within 45 days of the purchase date. Bring your item(s) with price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Returns will not be accepted without the receipt. All returns are subject to verification of original sale, and we reserve the right to limit returns.

What is your exchange policy?

We will accept unwashed and unworn or defective merchandise within 45 days of the purchase date and exchange them for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability.
Bring your item(s) with price tags attached and the printed receipt, gift receipt or digital receipt (via Ship Confirmation email or online account). Exchanges will not be accepted without the receipt. All exchanges are subject to verification of original sale, and we reserve the right to limit exchanges.

What is your holiday return/exchange policy?

Holiday purchases made from November 1-30, 2024 may be returned through January 15, 2025. Purchases made from December 1, 2024 and onward are subject to our regular return & exchange policy.

Do I need a receipt for returns/exchanges?

NOTE: We are currently unable to research online orders in the stores. If a return or exchange does not meet our requirements, we reserve the right to refuse and discard the items without providing a refund or exchange.

*Merchandise credit is not redeemable for cash (unless required by law) and cannot be replaced if lost, stolen or used without customer permission. Terms and conditions apply and can be found on the back of the merchandise credit.

**Note: If you are returning a gift by mail, the original form of payment will be credited to the original purchaser. If a gift card was used, a merchandise credit will be emailed to the email address associated with the order.

Where can I return/exchange my purchases?

What items cannot be returned/exchanged?

The following items cannot be returned or exchanged and are FINAL SALE:

• Health & beauty accessories
• Pillows
• Jewelry dishes
• Items marked Final Sale

What are the return/exchange requirements?

• Must be an item from The Children’s Place, Gymboree, Sugar & Jade or PJ Place
• Must be within 45 days of the purchase date
• Must not have any signs of wear or damage; must have price tags attached
• Must be returned or exchanged in the country in which it was originally purchased
• Must not be a FINAL SALE item (the following are FINAL SALE items: health and beauty accessories, pillows, jewelry dishes and items marked Final Sale)

How do I return/exchange my purchases?

I received a gift – how do I return/exchange it?

Return or exchange the gift to your nearest store location.

We will accept returns or exchanges of unwashed and unworn or defective merchandise within 45 days of the purchase date. Gift returns will receive a merchandise credit that can be redeemed in stores, online or on The Children’s Place, Inc. mobile apps. Gift exchanges will be processed for the same item/color but in a different size. All other transactions will be processed as a return. Exchanges are subject to store inventory availability. Exchanges cannot be processed by mail.

Bring your item(s) with price tags attached and the gift receipt/packing slip. Gift returns & exchanges will not be accepted without the gift receipt/packing slip. All returns & exchanges are subject to verification of original sale, and we reserve the right to limit returns & exchanges.

Note: If you are returning a gift by mail, the original form of payment will be credited to the original purchaser. If a gift card was used, a merchandise credit will be emailed to the email address associated with the order.

When will I get my refund?

What is the price adjustment policy?

Price adjustment requests will be honored when items are purchased at FULL RETAIL price and if the merchandise is discounted within 7 days after the original purchase date. Sale and discounted items are not eligible for price adjustments. Price adjustments can only be processed with the receipt.

Coupons and web codes offering discounts on your entire purchase cannot be applied toward previously placed orders or prior purchases.